The decisions to withdraw particular features or modes of certain EA games, or to retire online services relating to older EA games are never easy. The development teams and operational staff pour their hearts into our games, their features and modes almost as much as the players, and it is hard to see one retired. As games are replaced with newer titles, the number of players still enjoying the games that have been live for some time dwindles to a level – typically fewer than 1% of all peak online players across all EA titles – where it’s no longer feasible to continue the behind-the-scenes work involved with keeping the online services for these games up and running.
We are also committed to constantly updating and improving the features and modes to keep in our games to ensure they remain exciting to play for as long as possible. That commitment to great gameplay sometimes means that we need to remove outdated features and modes.
In some instances, where the online services for a particular game may no longer be available or supported, the game may still be played and enjoyed offline. Depending on the type of game, and the particular services which may no longer be supported, players’ inventory of virtual currency and/or in-game items may continue to be used, whether or not the applicable in-game store is open or disabled, and whether or not the game is still available for sale to new users.
We hope that you continue to enjoy playing our games and we appreciate that you’re choosing to play with EA. If you have further questions about your account or the shut-down of any EA services, please visit http://help.ea.com.